Customer Service Executive

Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday.. Key Responsibilities and Tasks * Client, Customer, and Carrier Interactions * Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager). * Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests. * Escalate complex or sensitive issues to the Account Manager. * Maintain accurate communication records and provide timely updates to clients and customers. * Liaise directly with carriers to assist with client or customer delivery queries. * Uphold Company standards of professionalism in every client and customer interaction. Account Management Support * Support Account Managers by handling day-to-day administrative requests and updates. * Ensure client requirements are processed accurately and within agreed timeframes. * Assist in preparing and maintaining job briefs, job bags, and supporting documentation. * Keep Account Managers informed of client feedback, issues, or service concerns. * Administration and Order Support * Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags. Requirements * Customer Service experience within an office environment * Available immediately * Excellent computer skills * Organised * Can do attitude